We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at murtazaalam578@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at murtazaalam578@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at murtazaalam578@gmail.com.

Return & Refund Policy

Welcome to Mirson Brand. We strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition.

• Be returned with all original packaging, tags, manuals, and accessories.

• Be accompanied by the original invoice or order confirmation.

2. Non-Returnable Items

The following items cannot be returned or refunded unless they are damaged, defective, or you received the wrong item:

• Opened or used perfumes.

• Products damaged due to misuse or improper handling.

• Items purchased during clearance or final sale.

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photos or a short video of the product.

• Photos of the packaging (if applicable).

After verification, Mirson Brand will arrange a replacement or refund at no additional cost.

4. Exchange Policy

We offer exchanges for:

• Wrong item received.

• Manufacturing defects.

• Size or model issues (where applicable and subject to stock availability).

Customers requesting an exchange for personal preference may be responsible for the shipping charges.

5. Refund Policy

Once your returned item is received and inspected, we will notify you of the refund status.

If approved:

• Online Payments (Debit/Credit Card, Bank Transfer, etc.): Refunds will be processed within 5–10 business days to the original payment method.

• Cash on Delivery (COD): Refunds will be made through a bank transfer or JazzCash/EasyPaisa within 5–7 business days after approval.

Shipping charges are non-refundable unless the return is due to our error.

6. Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective product), Mirson Brand will bear the return shipping cost.

• For all other returns, the customer is responsible for the return shipping charges.

7. Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the order if it meets the conditions outlined in this policy.

8. Contact Us

For return or refund requests, please contact us:

Email: support@mirsonbrand@gmail.com

Please include your order number and details of your request so we can assist you as quickly as possible.

Thank you for choosing Mirson Brand. Your satisfaction is important to us, and we appreciate your trust.